Refund Policy

No-Refund Policy

We maintain a strict no-refund policy for all products. However, we may make exceptions in the following cases:

-> Product Not Received

-> If the product is lost in transit

-> If the wrong product is delivered

-> If the product is damaged during shipping

Refund Process (When Applicable)

If any refund is approved, the amount will be credited back to the original payment method within 7-14 business days

We are committed to ensuring customer satisfaction and stand by the quality of our products. Below is our return policy to guide you through the return and replacement process:

Eligibility for Return

-> Returns are accepted only for defective, damaged, or incorrect products received.

-> The return request must be initiated within 24 hours of receiving the product.

Return Process

-> If your return request is approved, the replacement process will be initiated within 2-3 business days.

-> Once the replacement is dispatched, it is expected to be delivered within 4-7 business days.

Important Notes

-> Delivery timelines may be affected by delays from the transport company, adverse weather conditions, or other unforeseen circumstances.

-> We are not responsible for delays caused by external factors beyond our control.

We aim to make the return and replacement process as seamless as possible.

EXCHANGE PROCESS:

You can raise the exchange query here With in 72 Hours of Delivery.

An amount of 100 Rs. (per article) will be charged to process your exchange.

If you have received a damaged product or completely incorrect product, please contact us via mail (info.sunehrijaipur@gmail.com) with 72 hours of delivery.

Please make an opening video for disputes.

Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.

Once the product is received in our warehouse, it goes under the quality inspection department and once it is approved, we dispatch the requested (new) size to you within 24-48 working hours.

Exchanges for size will only be done once per order and multiple exchanges of products on the same order will not be entertained.

Exchange orders are not eligible for exchange. 

Exchange will be available for same price or higher price of the previous order

You can get in touch with us about any issues at our customer support portal by dropping a mail on (info.sunehrijaipur@gmail.com) ,All queries will be solved between Monday-Saturday, 10 am- 6 pm. All pending queries will be solved on priority the next day.